Trunknode

Last updated: February 27, 2026

This Privacy Notice explains how Trunknode Inc. and its affiliates (“Trunknode”, “we”, “our”, and “us”) collect, use, disclose and otherwise process your personal information in connection with our websites, applications, platform services, and related business activities (collectively, the “Services”). It also explains your choices and privacy rights.

If you are a California resident, please see our Supplemental Privacy Notice for California Residents.

Our Services

We provide our platform and services to customers under contract, solely for their benefit and the benefit of their authorized users. This Privacy Notice does not apply to:

Data uploaded or submitted by our Customers or their Authorized Users to the platform
Third-party websites, products, or services that have their own privacy policies
Personal information processed in connection with recruiting, which is covered under our Applicant Privacy Notice

Information We Collect About You
How We Use Your Information
How We Share Your Information
International Users and Transfers
Your Choices and Rights
Other Important Information
Changes to this Notice
How to Contact Us
Supplemental Privacy Notice for California Residents

Information We Collect About You

Information You Provide

Identifiers: Name, email address, phone number, mailing address, country
Professional details: Job title, role, company
Account data: Login credentials, usage logs
Customer service interactions: Emails, calls, surveys, comments, events, marketing opt-ins
Commercial data: Purchase history and transactions
Payment details: Collected via trusted third-party billing providers

Public Forums

Information posted in public forums (e.g., community pages) may be visible to others and searchable online.

Information We Collect Automatically

We use cookies and similar tools to collect:

Device and browser info: IP address, OS, browser type, language
Usage behavior: Pages visited, links clicked, time spent, features used
Email tracking: Engagement with marketing emails
Application usage: Search terms, file types, commands executed
AI interaction data: Prompts, conversation threads, AI feature usage, token consumption
Vector embeddings: Mathematical representations of your content for semantic search
Performance metrics: Response times, cache hit rates, processing status

This data is used for performance, support, personalization, and service improvement.

Information from Other Sources

We may receive personal information from:

Resellers, partners, event sponsors
Security vendors and fraud detection providers
Public and social platforms (e.g., LinkedIn)

How We Use Your Information

To Provide the Services

Operate, deliver, and support your account
Manage billing, identity, and certifications
Customer success and service delivery

Sales and Marketing

Email campaigns, newsletters, and sponsored event follow-ups
Analyze and coach sales interactions
Tailor communications to your preferences

Communication

Service updates, alerts, invoices
Respond to inquiries, feedback, surveys

Online Advertising

Serve relevant ads via third-party platforms

Product and Service Improvement

Personalize your experience
Analyze usage trends
Build and test new features

Legal and Security

Prevent fraud and abuse
Fulfill legal obligations

With Your Consent

For purposes you explicitly authorize

We may use AI tools, including large language models, in accordance with applicable law. We may also use de-identified or anonymized data without restriction.

AI and Machine Learning Services

How We Use AI

Trunknode uses artificial intelligence and machine learning to enhance our Services, including:

Conversational AI assistants that answer questions about your data
Document understanding that summarizes and extracts insights from documents
Image analysis that describes and indexes visual content
Data visualization that generates charts and graphs from your datasets
Content generation that creates titles, summaries, and descriptions

AI Service Providers

To deliver these AI features, we work with trusted AI providers:

AWS Bedrock - Cloud-based AI service providing access to multiple foundation models from leading AI companies (Anthropic, Meta) for conversational AI, natural language understanding, and vision tasks
Open-source models - Specialized embedding and vision models hosted on our secure infrastructure

When you use AI features, your prompts, data context, and conversation history are processed through AWS Bedrock. AWS processes this data solely to provide AI responses and does not use your data to train their foundation models.

AI Data Processing

What data is processed:

Your questions and prompts
Relevant portions of your datasets (documents, images, structured data)
Conversation history to maintain context
Metadata about your usage patterns

How long AI data is retained:

Active conversation sessions: Stored for the duration of your session
Conversation history: Retained in our systems with 8-hour automated cleanup for temporary queues
Vector embeddings: Stored as long as you maintain the associated dataset
Cached responses: Retained to improve performance, automatically invalidated when data changes

AI Training and Model Improvement

Trunknode does not use your data to train AI models. Your conversations, documents, and datasets are used solely to provide Services to you.

AWS Bedrock foundation model policy:

AWS Bedrock does not use your prompts or responses to train Amazon or third-party foundation models
Your data is processed temporarily to generate responses and then discarded according to AWS policies
See AWS Bedrock Data Privacy: https://aws.amazon.com/bedrock/data-privacy/

Your data remains yours, and we do not contribute it to any AI training datasets.

AI-Generated Content

Content generated by AI systems (summaries, descriptions, responses) is:

Not guaranteed to be accurate - AI can make mistakes or generate incorrect information
Not a substitute for professional judgment - Always verify important information
Your responsibility to review - You should evaluate AI outputs before relying on them
Subject to the same usage terms - AI-generated content is part of your Customer Data

You are responsible for ensuring AI-generated content complies with applicable laws and regulations before publishing or sharing it externally.

Your AI Privacy Choices

You can:

Limit AI usage - Use manual features instead of AI-powered ones
Delete conversation history - Clear your AI conversation threads
Control data sharing - Choose which datasets are accessible to AI features
Request deletion - Ask us to delete your AI-related data by contacting privacy@trunknode.com

How We Share Your Information

Affiliates and subsidiaries
Service providers (e.g., billing, analytics, support)
AI and ML providers (AWS Bedrock) for AI feature delivery
Event sponsors and partners
Online advertising networks
Your organization, if using sponsored access
Legal disclosures to comply with laws or protect rights
With your consent
As part of a business transaction (e.g., merger or acquisition)

When you use AI features, we share necessary data with AWS Bedrock to generate responses. AWS Bedrock does not use your data to train foundation models.

International Users and Transfers

Trunknode is based in the U.S. and may transfer data globally. We use safeguards including:

Standard Contractual Clauses (SCCs)
Data Processing Addenda (DPAs)
Supplementary security measures

Your Choices and Rights

Account Information

Update or delete your account info via your Trunknode account settings.

Marketing Opt-Out

Unsubscribe from promotional emails at any time via the link in the message.

Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access or receive a copy of your data
Correct or delete your data
Object to or restrict certain uses
Withdraw consent
Opt out of automated decision-making
Request data portability

Submit your request by emailing: privacy@trunknode.com
We may verify your identity before fulfilling requests.

Notice of Right to Opt Out of “Sales” and “Targeted Advertising”

Trunknode does not sell personal data for money. However, California law may define certain advertising-related disclosures as "sales" or "sharing."

You can opt out by emailing privacy@trunknode.com. We also respect browser opt-out signals where required.

Other Important Information

California Residents

See our Supplemental Privacy Notice for California Residents.

Authorized Users

If your access is managed by your employer or sponsor, they may control your account and data. Please refer to their privacy policies.

Data Retention

We retain personal information based on the following:

Account data: For the duration of your account plus applicable legal retention requirements

Usage and analytics data: Typically 90 days to 2 years depending on the data type

Conversation history:

Active sessions: Duration of session
Message queues: 8 hours with automatic deletion
Conversation threads: Retained until you delete them or close your account
Conversation summaries: Retained as part of your account data

Vector embeddings and AI data: Retained as long as the associated dataset exists

Payment records: 7 years or as required by applicable financial regulations

Backup data: Up to 60 days post-account deletion, then securely and irreversibly deleted

You can request earlier deletion by contacting us at privacy@trunknode.com.

Security

We implement technical, administrative, and physical safeguards to protect your data.
However, no system is completely secure.

Third-Party Services

Some Services integrate with or link to third-party platforms (e.g., LinkedIn, GitHub).
These platforms have their own privacy policies.

Children's Data

Our Services are not intended for individuals under 18.
We do not knowingly collect data from children.

Changes to this Notice

We may update this Privacy Notice periodically.
Changes will be posted on this page with an updated date.
Material updates may be highlighted via email or in-app notifications.

How to Contact Us

Trunknode Inc
Attn: Privacy
Beaverton, OR, USA
privacy@trunknode.com
https://trunknode.com/privacy

Supplemental Privacy Notice for California Residents

Last updated: February 27, 2026

This section supplements our Privacy Notice with California-specific information required by the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories:

Category	Examples	Sources	Business Purpose	Disclosed to
Identifiers	Name, email, IP address, device ID	You, automatic collection	Service delivery, analytics	Service providers, AI providers
Personal information (Cal. Civ. Code § 1798.80)	Name, address, payment info	You, payment processors	Billing, support	Service providers
Protected classifications	Age, gender (if provided)	You	Analytics, compliance	Service providers
Commercial information	Purchase history, subscriptions	You, your interactions	Billing, marketing	Service providers
Internet/network activity	Browsing, clicks, AI usage	Automatic collection	Performance, personalization	Service providers, analytics
Geolocation	IP-based location	Automatic collection	Service delivery	Service providers
Sensory data	Audio/video if you provide it	You	Support, features	Service providers
Professional information	Job title, company	You	Marketing, features	Service providers
Inferences	User preferences, behavior patterns	Derived from your usage	Personalization	Service providers

Sensitive Personal Information

We collect and use the following sensitive personal information only as necessary to provide Services:

Account credentials - to authenticate you
Payment information - to process payments (collected by third-party processors)

We do not use sensitive personal information for purposes other than those permitted under CCPA § 1798.121.

AI and Automated Decision-Making

We use AI and automated systems to:

Generate content summaries and insights
Recommend relevant data
Personalize your experience
Detect potential security issues

You have the right to opt out of automated decision-making that produces legal or similarly significant effects. Currently, our AI systems are advisory only and do not make decisions with legal effects without human review.

Your CCPA/CPRA Rights

California residents have the right to:

Know what personal information we collect, use, disclose, and sell
Access your personal information (up to twice per year)
Delete your personal information (subject to exceptions)
Correct inaccuracies in your personal information
Opt out of sale/sharing of personal information
Limit use of sensitive personal information
Data portability - receive your information in a portable format
Not be discriminated against for exercising these rights

How to Submit Requests

Email: privacy@trunknode.com

We will verify your identity and may request information such as your email address and account details. We will respond within 45 days (with possible 45-day extension if needed).

Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must:

Provide written authorization from you
Verify their own identity
We may still require you to verify your identity directly

Sale and Sharing of Personal Information

We do not sell personal information for monetary consideration.

However, CCPA broadly defines "sale" and "sharing" to include disclosures for targeted advertising. We may disclose:

Identifiers and internet activity to advertising networks
This may constitute "sharing" under CCPA

To opt out: Email privacy@trunknode.com

We honor Global Privacy Control (GPC) and similar opt-out preference signals.

Retention Periods

See our main Privacy Notice for detailed retention periods. We generally retain personal information for as long as necessary to provide Services and comply with legal obligations.

California "Shine the Light" Law

Under California Civil Code § 1798.83, you may request information about our disclosure of personal information to third parties for direct marketing purposes. Contact us at privacy@trunknode.com.

Supplemental Privacy Notice for Other U.S. State Residents

Effective Date: February 27, 2026

If you are a resident of Colorado, Connecticut, Virginia, Utah, or other states with comprehensive privacy laws, you may have additional rights similar to those described in our California notice.

Your State Privacy Rights

Depending on your state of residence, you may have the right to:

Access your personal information and know how we collect, use, and share it
Correct inaccuracies in your personal information
Delete personal information we have collected from you
Data portability - receive a copy in a portable format where technically feasible
Opt out of:
- Targeted advertising
- Sale of personal information
- Profiling in furtherance of decisions that produce legal or similarly significant effects
Appeal our decision regarding your privacy rights request

How to Exercise Your Rights

Submit requests by email to privacy@trunknode.com

We will respond within the timeframe required by your state's law (typically 45 days, with possible extension).

Opt-Out Preference Signals

We honor universal opt-out mechanisms recognized by your state law, such as Global Privacy Control (GPC).

No Discrimination

We will not discriminate against you for exercising your privacy rights, including by:

Denying goods or services
Charging different prices or rates
Providing a different level or quality of services

Sensitive Data

We process limited sensitive data (account credentials, payment information) only as necessary to provide Services. We do not use or disclose sensitive data for purposes other than those permitted under state privacy laws.

Privacy Policy