Privacy Policy

Privacy Notice

Last updated: June 18, 2025

This Privacy Notice explains how Trunknode Inc. and its affiliates (“Trunknode”, “we”, “our”, and “us”) collect, use, disclose and otherwise process your personal information in connection with our websites, applications, platform services, and related business activities (collectively, the “Services”). It also explains your choices and privacy rights.

If you are a California resident, please see our Supplemental Privacy Notice for California Residents.

Our Services

We provide our platform and services to customers under contract, solely for their benefit and the benefit of their authorized users. This Privacy Notice does not apply to:

  • Data uploaded or submitted by our Customers or their Authorized Users to the platform
  • Third-party websites, products, or services that have their own privacy policies
  • Personal information processed in connection with recruiting, which is covered under our Applicant Privacy Notice

Table of Contents

Information We Collect About You

Information You Provide

  • Identifiers: Name, email address, phone number, mailing address, country
  • Professional details: Job title, role, company
  • Account data: Login credentials, usage logs
  • Customer service interactions: Emails, calls, surveys, comments, events, marketing opt-ins
  • Commercial data: Purchase history and transactions
  • Payment details: Collected via trusted third-party billing providers

Public Forums

Information posted in public forums (e.g., community pages) may be visible to others and searchable online.

Information We Collect Automatically

We use cookies and similar tools to collect:

  • Device and browser info: IP address, OS, browser type, language
  • Usage behavior: Pages visited, links clicked, time spent, features used
  • Email tracking: Engagement with marketing emails
  • Application usage: Search terms, file types, commands executed

This data is used for performance, support, personalization, and service improvement.

Information from Other Sources

We may receive personal information from:

  • Resellers, partners, event sponsors
  • Security vendors and fraud detection providers
  • Public and social platforms (e.g., LinkedIn)

How We Use Your Information

To Provide the Services

  • Operate, deliver, and support your account
  • Manage billing, identity, and certifications
  • Customer success and service delivery

Sales and Marketing

  • Email campaigns, newsletters, and sponsored event follow-ups
  • Analyze and coach sales interactions
  • Tailor communications to your preferences

Communication

  • Service updates, alerts, invoices
  • Respond to inquiries, feedback, surveys

Online Advertising

  • Serve relevant ads via third-party platforms

Product and Service Improvement

  • Personalize your experience
  • Analyze usage trends
  • Build and test new features

Legal and Security

  • Prevent fraud and abuse
  • Fulfill legal obligations

With Your Consent

  • For purposes you explicitly authorize

We may use AI tools, including large language models, in accordance with applicable law.
We may also use de-identified or anonymized data without restriction.

How We Share Your Information

  • Affiliates and subsidiaries
  • Service providers (e.g., billing, analytics, support)
  • Event sponsors and partners
  • Online advertising networks
  • Your organization, if using sponsored access
  • Legal disclosures to comply with laws or protect rights
  • With your consent
  • As part of a business transaction (e.g., merger or acquisition)

International Users and Transfers

Trunknode is based in the U.S. and may transfer data globally. We use safeguards including:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Addenda (DPAs)
  • Supplementary security measures

Your Choices and Rights

Account Information

Update or delete your account info via your Trunknode account settings.

Marketing Opt-Out

Unsubscribe from promotional emails at any time via the link in the message.

Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access or receive a copy of your data
  • Correct or delete your data
  • Object to or restrict certain uses
  • Withdraw consent
  • Opt out of automated decision-making
  • Request data portability

Submit your request by emailing: privacy@trunknode.com
We may verify your identity before fulfilling requests.

Notice of Right to Opt Out of “Sales” and “Targeted Advertising”

Trunknode does not sell personal data for money. However, California law may define certain advertising-related disclosures as "sales" or "sharing."

You can opt out by visiting our Your Privacy Choices page. We also respect browser opt-out signals where required.

Other Important Information

California Residents

See our Supplemental Privacy Notice for California Residents.

Authorized Users

If your access is managed by your employer or sponsor, they may control your account and data. Please refer to their privacy policies.

Data Retention

We retain personal information for the duration of your use of our services and as required by law or business needs.

Security

We implement technical, administrative, and physical safeguards to protect your data.
However, no system is completely secure.

Third-Party Services

Some Services integrate with or link to third-party platforms (e.g., LinkedIn, GitHub).
These platforms have their own privacy policies.

Children's Data

Our Services are not intended for individuals under 18.
We do not knowingly collect data from children.

Changes to this Notice

We may update this Privacy Notice periodically.
Changes will be posted on this page with an updated date.
Material updates may be highlighted via email or in-app notifications.

How to Contact Us

Trunknode Inc
Attn: Privacy
Beaverton, OR, USA
privacy@trunknode.com
https://trunknode.com/privacy

Supplemental Privacy Notice for California Residents

Last updated: January 3, 2023

We provide the following information to California residents pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”). This information supplements our general Privacy Notice.

Categories of Personal Information

  • Identifiers
  • Personal information (Cal. Civ. Code § 1798.80(e))
  • Protected classifications
  • Commercial information
  • Internet or network activity
  • Geolocation data
  • Sensory data
  • Professional or employment-related info
  • Education information
  • Inferences

Sensitive Personal Info:
Account credentials, payment details with security codes

Categories of Recipients

We disclose personal info as described in How We Share Your Information. Includes disclosures to advertising providers for interest-based ads.

Sources

We collect personal info from:

  • You
  • Devices
  • Affiliates
  • Business partners
  • Public and social platforms

Purposes

As outlined in How We Use Your Information.

Retention

We retain personal info for legal, business, and contractual purposes as outlined in the main notice.

Your CCPA Rights

You may request to:

  • Know, access, or receive a copy of your info
  • Correct inaccuracies
  • Delete info (with exceptions)

Submit requests via:
privacy@trunknode.com
Identity verification may apply.

Opt-Out of Sale or Sharing

We don’t sell personal info for money but may disclose browsing info for marketing.
To Opt out Submit requests via:
privacy@trunknode.com
Identity verification may apply.
We honor opt-out signals as required by law.

Authorized Agents

Requests through agents require proper verification and authorization.

Nondiscrimination

You have the right not to be discriminated against for exercising CCPA rights.